Returns & Refunds – Frequently Asked Questions

❧ Can I return my perfume if I don’t like the scent?

We understand that fragrance is personal. Because of this, we recommend trying a sample before purchasing a full-size bottle.
We accept returns of unopened and unused full-size perfumes within 14 days of delivery, but you’ll need to cover the return shipping.

❧ How do I request a return?

Please email us at contact@marielistone.com with your order number and reason for return. Once approved, we’ll provide the return instructions. Please note, we cannot accept used or opened bottles.

❧ Are samples refundable?

All sample purchases are final sale and cannot be returned or refunded. They’re designed to help you explore our fragrances before committing to a full-size bottle.

❧ What if my order arrived damaged or incorrect?

We’re so sorry! If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery at contact@marielistone.com with your order number and a photo of the item and packaging. We’ll send a replacement or offer store credit at no additional cost.

❧ Who pays for return shipping?

If you're returning a full-size, unopened perfume for personal reasons, return shipping is your responsibility.
We require that you use a trackable shipping service and keep proof of shipment. Refunds or store credit will only be issued after we’ve received and inspected the returned item.